9988hk: Privacy Policy

How 9988hk collects, uses, and safeguards your personal information.

Last updated: November 2026

Who We Are

9988hk operates an online gaming platform available at 9988hk.lat, serving players in Bangladesh. This Privacy Policy explains what personal information we collect when you create an account, make a deposit, play games, or contact our support team — and exactly what we do with that information.

By using 9988hk, you agree to the practices described here. If you have questions at any point, our 24/7 Live Chat team can help.

What Data We Collect

We only collect information that is necessary to run your account, process payments, verify your identity, and keep the platform secure. Here is what that includes:

Information you give us directly

Full name, date of birth, and nationality
Mobile number and email address
bKash, Nagad, or Rocket account details (for deposits and withdrawals)
Bank account details if you use Bank Transfer
KYC documents: National ID Card (NID), Passport, or Driving Licence
Selfie or photo submitted during identity verification
Any messages you send to Live Chat or support

Information we collect automatically

IP address and approximate location (country/region)
Device type, operating system (e.g. Android 8.0 or higher), and browser
Pages visited, games played, session duration, and bet history
App version (e.g. 9988hk App v3.3.4) if you use our Android APK
Cookies and similar tracking data (see the Cookies section below)

We never collect your bKash or Nagad PIN. Payment credentials are entered directly into the respective payment provider's interface. 9988hk only receives a transaction reference confirming the transfer.

How We Use Your Data

Your data is used only for the purposes listed below. We do not sell personal information to third parties.

Account management: Creating and maintaining your 9988hk account, processing logins, and resetting credentials.
Payment processing: Handling deposits (minimum ৳350) and withdrawals (minimum ৳900), and crediting bonuses such as the welcome offer.
Identity verification (KYC): Confirming your age and identity before your first withdrawal, as required by responsible gaming standards.
Customer support: Responding to your queries via 24/7 Live Chat and resolving account issues.
Fraud prevention and security: Detecting suspicious login attempts, duplicate accounts, and irregular betting patterns.
Responsible gaming: Monitoring play patterns to flag potential problem gambling and enabling self-exclusion or deposit limits on request.
Service improvements: Understanding which games, payment methods, and features players in Bangladesh use most.
Legal compliance: Retaining records as required by applicable law and responding to lawful requests from authorities.

9988hk shares your data only where strictly necessary. The categories of recipient are:

Payment processors

bKash, Nagad, Rocket, and banking partners receive the minimum information needed to process your transaction — typically your mobile number or account reference. These providers have their own privacy policies.

KYC and identity verification services

Your NID, passport, or driving licence image is passed to a third-party identity verification provider to confirm authenticity. Documents are stored securely and not used for any other purpose.

Game providers

Providers such as Pragmatic Play, Evolution, Spribe, CQ9, and JDB receive a pseudonymous player ID to track your game session and calculate results. They do not receive your name, payment details, or contact information.

Legal and regulatory authorities

We will disclose data if required by a valid legal order. We will not comply with requests that fall outside the scope of applicable law.

No data is sold or rented. 9988hk does not share personal information with advertisers, data brokers, or any party for commercial purposes unrelated to running your account.

Cookies and Tracking Technologies

9988hk uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Here is a plain-language breakdown:

Essential cookies: Required for the site to function — session tokens, login state, and security checks. You cannot opt out of these while using 9988hk.
Analytics cookies: Help us understand traffic patterns, popular games, and performance issues. Data is aggregated and not tied to your name.
Preference cookies: Remember settings like language and display choices.

You can clear cookies through your browser settings at any time. Note that clearing session cookies will log you out of your 9988hk account.

How Long We Keep Your Data

We keep your account data for as long as your account is active. If you close your account, we retain the minimum records required by law — typically transaction history and KYC documents — for a period specified by applicable financial regulations. After that period, data is securely deleted or anonymised.

Chat transcripts and support tickets are retained for up to 12 months from the date of the conversation, then deleted unless a dispute remains open.

Your Rights Over Your Data

You have clear rights regarding your personal information held by 9988hk:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal retention obligations.
Restriction: Ask us to pause processing while a correction or objection is reviewed.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests.

To exercise any of these rights, contact us via 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action a request.

How We Keep Your Data Secure

9988hk applies industry-standard security measures across the platform:

TLS encryption on all data transmitted between your device and our servers
Encrypted storage for KYC documents and payment references
Access controls — staff can only view the minimum data needed for their role
Regular security audits and penetration testing
Two-factor authentication available for your account login

No system is completely immune to breaches. If a breach occurs that affects your personal data, we will notify you promptly and take immediate steps to contain it.

Players Under 18

9988hk is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, contact us via Live Chat immediately. We will close the account and delete associated data without delay.

Age is verified during the KYC process before the first withdrawal is released. Players who cannot confirm they are 18 or older will have their accounts suspended.

When This Policy Changes

We may update this Privacy Policy from time to time — for example, to reflect changes in payment methods, new game providers, or updates to applicable law. When we make a significant change, we will display a notice on the 9988hk homepage and update the "Last updated" date at the top of this page.

Continuing to use 9988hk after a policy update constitutes acceptance of the revised terms. If you disagree with a change, you may close your account and request deletion of your data.

How to Reach Us

For any privacy-related question, data request, or concern, please contact the 9988hk support team through 24/7 Live Chat on the platform. Our team is available around the clock and will route privacy requests to the appropriate team member.

When contacting us about a data request, please include your registered mobile number and a brief description of your request so we can verify your identity and respond efficiently.